MY ITEMS ARE NEW, REFURBISHED OR DISPLAY MODELS, VERY SELDOM DO I HAVE ANY USED ITEMS. SOME ARE IN FACTORY SEALED BOXES, NEVER BEEN USED OR OPENED, SOME ARE NEW BUT IN OPEN BOX. THEY ALL COME TO YOU WITH SOME KIND OF WARRANTY, (30 DAYS & UP) THE DISPLAY MODELS ARE LIKE NEW UNIT'S. MY PC’s COME WITH FACTORY FACTORY INSTALLED OPERATING SYSTEMS WITH PRE-INSTALLED SOFTWARE, (no software CD's). MY PC’s AFTER THE WINDOWS SETUP TAKE YOU THROUGH CREATING YOUR OWN SYSTEM RECOVERY CD'S. MY PC’s UNITS ARE LIKE BRAND NEW UNITS, NEVER USED.